All information submitted to us is private and confidential and not shared with any third party. Unless we're presented with a court order, your information will not be released or sold to any other person.

PLE Computers accepts Direct Deposit, Money Order, Visa, MasterCard and Cheque (Corporate credit accounts & Trade accounts Clients only, 100pts of ID required) to pay for goods or services. All credit card orders are subject to verification and approval. Credit cards are charged when the order is placed. Orders paid for by Direct Deposit will not be processed or shipped until the funds transfer has been fully verified.

Prices are set at the time of purchase and are subject to change without any notice. We reserve the right to not honor typographical errors on prices.

PLE Computers reserves the right to refuse or cancel an order at any time, for any reason. In addition, an automated electronic order confirmation does not indicate acceptance of an order.

All products sold are to be used at your own risk. Under no circumstances is PLE Computers liable for the following:

(1) Third party claims against you for damages,

(2) Loss of, or damage to your records, data, or any type of hardware/equipment,

(3) Economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages even if we are aware of the possibility.

(4) Any consequential damages. Consequential damages is defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss).

PLE Computers liability is limited to the cost of the product purchased from us. All of the products that we sell are to be used at your own risk and we are in no way liable for any loss, damage or injuries suffered from poor installation or use.

Once shipped, goods become the responsibility of the customer which then has consumer rights to the goods being delivered by the carrier.

All products purchased from PLE Computers come with a 12 month warranty against manufacturer defects starting from the receipt or invoice date, and the warranty only applies to the original purchaser. Consumables are exempt from this warranty and can only be returned if a defect is found.

Our warranty does not apply to any item that has been modified, overclocked, abused, or mis-used. Products are not warranted as to compatibility with your current components in regards to use, fit, or utility. The consumer is responsible for making sure that the parts ordered from PLE Computers will be compatible with their system (e.g correct heatsink for your CPU).

The customer is solely responsible for shipping any returned product back to PLE Computers in the same way it was delivered to them. Customers must ship the item back to PLE Computers using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to PLE Computers

Please include your original invoice number and contact details, a description of the problem, and any other information you think might be related.

Adequately pack the product for shipment to us. Do not ship the product back to us using only the original retail box the product came in. We will reject any package sent to us like that. Pack it well - any damage caused to the product due to poor packaging or shipping choice is your responsibility and we will not replace or repair the product under warranty. In cases of returns for refunds/credits you must include a copy of the original receipt.

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Our goods come with guarantees that cannot be excluded under the ACL You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. Consumer Guarantees have no set time limit – depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers’ warranty has expired.

Customers can return non-defective products for a full refund, provided the item is back at PLE Computers within 3 days (our change of mind period). This is conditional that the product is returned in "as new" condition, in it's original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice - whichever is lower.

The customer is solely responsible for shipping any returned product back to PLE Computers. Customers must ship the item back to PLE Computers using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to PLE Computers. The customer agrees that the returned product will be 100% complete, in re-saleable condition, and will be complete with original packaging, manuals, etc. 

Should you wish to return an item you have purchased from PLE and the product is no longer considered "as new" (eg. packaging has been opened, seals broken or any other aspect that would differentiate the product from an unsold one) or is outside the change of mind period PLE may still be able to provide you with a refund however a 15% restocking fee will apply and your refund amount will be based on the lower of the current retail price or your purchase price.

PLE reserve the right to reject change of mind returns on products not considered as new on clearance items, special order or back to back items, items where software has been activated, personal items that may not be resaleable due to hygiene issues (headphones) or are deemed unsaleable due to age, obsolescence, damage in transit or physical imperfections.

Special order items, Back to Back items and items ordered in specifically for you, will only be refunded after the manufacturer or distributor has approved the item for return.

Please inspect the contents of your shipment carefully upon your receipt of it. You have fourteen (14) days after confirmed delivery to report any shortages in the shipment. We will not accept any responsibility, or offer any options after those fourteen days have passed.

Please inspect the contents of your shipment carefully upon your receipt of it. You have fourteen (14) days after confirmed delivery to report any items that have arrived damaged or broken in transit. We will not accept any responsibility, or offer any options after those fourteen days have passed.

If your delivered order has any damage to the packaging and you are making a claim for damage or breakage during transit you will be required to provide photos and/or videos of the damaged packaging and product to make a claim. If your package shows any signs damage in transit please record this evidence before opening the package.

The Modern Slavery Act is designed to prevent slavery, servitude, forced or compulsory labour and human trafficking (referred to as “Modern Slavery”) in organisations and their supply chains and to increase transparency as to what steps, if any, any organisation is taking to combat slavery and human trafficking. You can find our latest modern slavery statement here.

For more information, please email: sales@ple.com.au